Ordering & Shipping Information
Can't visit California Carnivores to buy our wonderful plants and other products? Don't fret! We ship all of our items anywhere in the United States and its territories via Priority Mail through the United States Postal Service (USPS)!
We charge actual shipping costs, which may vary somewhat from our "automatic" shipping calculator estimate.
Timing of Shipments and Shipping Conditions:
We ship our plants year round, except some delays may occur during severe, adverse weather conditions, such as an arctic winter blast. We will notify you of any delays should this occur.
Orders are shipped usually Monday, Wednesday, and Friday.Once an order is placed and payment received, your order will go out on the next shipping date. Very often orders are shipped the day after they are placed.
One Flat Packing Fee:
For the service of collecting, wrapping and packing your plant order, we charge a flat $5.00 handling fee, whether you order one plant or 100. (There is no packing fee if you order only hard goods like books, soils, or T-shirts. This $5.00 charge will appear on your hard goods orders, but will be subtracted before billing.)
Potted vs. Bare Root Products:
California Carnivores has always been proud of our shipping potted plants in deluxe, green, heavy-duty pots of the finest soil ingredients. But we now will also sell many varieties of bare-root plants for the experienced, discriminating collector. Bare-root plants are sent in sealed bags with a small amount of damp sphagnum moss. The shipping cost of bare-root plants is considerably less than potted plants due to their lesser weight. Not all plants can be bare-rooted, such as pygmy sundews. Each individual bare-rooted plant is sent in its own individual bag. Bare-root plants are available only through mail-order, and are not sold on-site at the greenhouse, except during special sales. Through mail-order you can order a combination of potted as well as bare-root plants, if you wish.
However, we recommend bare-root plants only for experienced growers. While we will generally ship bare-root plants throughout the year, many varieties (such as temperate plants which are dormant in winter) are better ordered during the winter and early spring. These temperate varieties may go through severe shock if root disturbance occurs during their growing season and they may not fully recuperate until the following year.
Tropical and subtropical varieties which grow year round may not suffer as greatly when bare-rooted, but will still experience transplant shock and will need time to adjust after you pot them up.
We guarantee live delivery of all potted and bare-root plants. Dormant plants may appear dead or sickly if they are in their resting period.
Special Orders
It is our pleasure to offer this new service to our more experienced growers. Many of you have asked in the past to reserve rare plants on a shipment by prepaying or just order specific plants from overseas. Well now you can! Ordering plants from overseas is a complicated and risky process and many foreign distributors only sell wholesale. Let us deal with the costly permits and brokerage fees, confusing Cites and agriculture requirements, and often high minimum orders. We hope to make ordering plants from overseas a much easier prospect for our customers and, as with all our other plants, California Carnivores guarantees live delivery of all Special Orders.
To avoid confusion special order products MUST be ordered separately from items currently in stock. Also we ask that you place separate orders that are coming from different overseas vendors as they will have to be shipped at different times. Plants will be shipped out to you the day we receive them. Due to the complicated process of importing endangered plants from overseas, arrival dates may be changed slightly. Customers who have purchased items on pre-order sales shall be notified via email of arrival date changes, so they can be prepared for their new plants.
Because importing plants from overseas takes serious commitment on our end, we ask that our customers match that commitment by paying in full when the order is placed. Sales and other promotions do not apply to special orders. There is no packing fee on special orders. Plants listed are only a selection of those available that we thought you might be interested in. Call or email if you don't see what your looking for listed.
Other Ways to Pay for your Order:
If you wish to pay for your order by check or money order, please place your order online, through our website, total it to calculate your shipping cost, print out two copies of the order and then CANCEL the order from the website. Mail us one copy of the printed order to us with your check or money order and keep one for your records. You may also place any order by phone during our business hours by calling (707) 824-0433.
Gift Certificates: if you have a gift certificate, under "customer notes" please give us the certificate amount and serial number. This amount will be deducted from your order.
Out of Stock Items
If any plants are out-of-stock, we may substitute a similar item, unless the customer requests no substitutions, or we may just eliminate that item from your order. If one or two items are temporarily out of stock, but are sent shortly after the bulk of the order goes out, we will charge you for the shipping cost but not an additional packing fee.
Please let us know if anything arrives in unsatisfactory condition!
Please direct your grievances to our
Complaint Department Manager,
Miss Rhoda Penmark AKA "The Bad Seed"