Shipping & Returns
We ship all packages via USPS. USPS Priority Mail usually delivers packages in 5-7 business days.
***Please note that shipping times do not include processing time before your order leaves the nursery.
Over winter (December, January, February), we will add a free heat pack to expedited orders with tropical plants.
We cannot ship live plants outside of the United States. If you place an order for live plants to be shipped to an international location, your order will be canceled and you will be refunded. At this time, we can only ship seeds internationally (via USPS First Class International Mail). California Carnivores will not be responsible for additional costs due to importing, such as customs charges.
We ship all plants via USPS. Our rates are passed through directly from USPS, and will vary depending on shipment weight and destination.
All plants are guaranteed to arrive healthy and in good condition. If plants arrive dead or in poor health, we are happy to issue a refund or replacement (though replacements are subject to availability). If you are worried about your plants for any reason upon arrival, we ask that you contact us within 48 hours of delivery at firstname.lastname@example.org or call us at 707-824-0433. Please be sure to take a clear photo of the damaged plant upon arrival.
The plants we photograph for our website are representative of the plants we ship. Plants are photographed during their growing season. While dormant, they may appear smaller, or maybe even dead, but will quickly grow to look like the ones photographed when they resume growth if properly cared for. We ship dormant plants with a "Dormant" label.
Spring and summer are our busiest seasons here at the nursery, and our current order volume is very high! Your package will ship 7 - 10 business days from the date your order is placed. We appreciate your patience as our team works hard to pick, pack, and ship your plants with speed and care!
Please note that all sales are final. We cannot make additions or adjustments to orders once they are placed. We cannot combine orders once placed.